Frequently Asked Questions
We accept orders placed directly via the website; by fax, email, post; or via the telephone using a range of payment options.
We guarantee that your personal information will be kept private and secure; we don't sell or rent information to any third parties.
Placing your first order
Ordering is so convenient – browse our categories, check availability, and fly through the checkout with just a few clicks of the mouse.
How to Order
Ordering from Sprinkler Irrigation Systems Ltd couldn’t be easier. Using the menu buttons on the left hand side of the screen browse through each product and select; this will add the product to your basket, and we will then tell you what is in stock and when you can expect it to be delivered. Once you have entered your payment and delivery address details we will confirm your order by email, giving you an estimated time of arrival and any further instructions needed.
If you are after a certain item you can type in the phrase into the keyword search box, which you’ll find at the top right hand corner of every page. Click the search icon - type in what you are looking for i.e. "barbed connector" and a list of results will drop down - alternatively press Enter on your keyboard to open a new page with your search results.
Click on the category link at the top of the page, then choose the type of product you want. Click on items for more details, select the quantity you need, then simply add it to your shopping basket and take it to the checkout!
Shopping Basket
Viewing your basket allows you to clearly see any items that you have added to your basket. You can add or delete items as you wish. Once you are happy with the items in your basket, simply click on the Checkout button.
Please Note: The items will remain permanently in your basket until you either convert your basket to an order or you choose to delete them yourself - depending on your cookie/cache settings.
Postage
The postage for goods up to 2kg is posted by either 24 Hour Track Royal Mail (1-2 day service) , Tracked 48 Royal Mail, or DPD. Anything over 2kg is sent via a courier and will normally require a signature. Postage upgrades can be made to Next Day Delivery, Before Noon and Saturday Delivery, please contact the sales team for a price. Orders received before 12pm will be dispatched the same day where possible. For time sensitive orders please call ahead to check stock levels. Occasionally shipments will come direct from our suppliers in order to fulfill orders as quickly as possible and where logistically it makes sense to do so.
Forgotten Password
Enter the e-mail address associated with your Sprinkler Irrigation Systems account, then click Continue. We'll email you a link to a page where you can easily create a new password.
Has your e-mail address changed? If you've forgotten your password and no longer use the e-mail address associated with your SiS account, please contact us either by phone or email so we can update your records.
My Account
My Account is exclusive to Sprinkler Irrigation Systems Ltd Account holders and is your very own space. Once you’ve registered, make sure you sign in every time you visit so you can really get the most out of shopping with us online. It’s completely secure, and to register you just need your email address and password. You’ll be able to check your order history, order even more quickly, enjoy exclusive special offers and much more!
Security
Every on-line transaction made is processed using SSL (Secure Socket Layer) to encrypt information such as personal details and payment details through Sage Pay.
We take the issue of security very seriously and have taken every step possible to protect you.
Payment Options
When is my credit card debited?
Your payment will be authorised and captured when you checkout. Your may need to verify the transaction via your bank app - failure to do so will result in an incomplete order, and your funds won't be taken.
We accept payment via Amex, Mastercard, Visa, PayPal and GooglePay.
Bank Transfer
If you wish to pay via Bank Transfer, we're more than happy to oblige - simply send us over what you require and we will provide a pro-forma invoice.
Account
A credit account may be opened upon application. A completed form (available on request) should be returned together with signed conditions of sale. Subject to trade and bank references being acceptable an account will be opened and a credit limit set.
Please note trading accounts take approximately 2 - 4 weeks to set up. We regret that 30 day accounts are not available to private individuals.
Conditions of sale
Please note: All quoted prices does include VAT and are subject to change.